Privacy Policy for Flameworks Hub

Last Updated: March 29, 2026

Welcome to Flameworks Hub ("we," "us," or "our"). We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:

Personal and Company Data

When you sign up for an account as a service company, we collect information to set up your organization's portal, including:

• Company Name, Phone Number, and Address
• Admin's Full Name, Email Address, and a hashed Password
• Your chosen unique URL identifier for your public portal

For your customers and employees who create accounts, we collect personally identifiable information, such as:

• Full Name
• Email Address
• Phone Number
• Physical/Service Addresses
• Hashed Passwords

Service and Operational Data

As you use the Service, we collect data necessary for its operation, such as:

• Work Order Details: Customer complaints, service notes, summaries, and status updates.
• Service Site Information: Addresses and on-site contact details.
• Appliance Information: Type, make, model, and serial number of appliances you service.
• Customer Signatures: Digital signatures for work order authorization or completion, which are stored securely.
• Service Readings: Technical data recorded by technicians, such as voltage or pressure readings.

Financial Data

All payment processing is handled by our third-party payment processor, Stripe. We do not store or collect your credit card or bank account information. Instead, this information is provided directly to Stripe. We may receive transactional information from Stripe, such as payment confirmation and the last four digits of a credit card, but not the full financial details.

How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your company's account and user profiles.
• Facilitate scheduling, dispatching, and management of work orders.
• Generate and process invoices and payments.
• Communicate with you and your customers about appointments, service updates, and billing (including transactional SMS messages if consent is given).
• Provide customer support and respond to inquiries.
• Send you promotional materials via email or SMS, only where you have given explicit consent to do so.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Maintain the security and integrity of our platform.

Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), cloud hosting (Supabase), and other essential services for the operation of Flameworks Hub.

Within Your Organization

Your information (such as customer details, work orders, and schedules) is accessible to authorized users within your company (e.g., admins, technicians) based on their roles and permissions, for the purpose of carrying out their job duties.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access your personal data.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data, subject to legal and contractual obligations.
• The right to opt-out of marketing communications at any time.

To exercise these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Flameworks Hub
2704 SE 138TH AVE
PORTLAND, OR 97236
Email: privacy@flameworkshub.com